Guaranteed Availability

All of Gryphon's services are supported by our OSS team who today monitor more than 500 enterprise customers, 350,000 users, and over three billion transactions per month. The OSS team is comprised of highly skilled Support Engineers and System Specialists.  OSS includes:

Network Operations and Monitoring

    - 24/7/365 Operations Center with Level I and Level II Response 
    - Centralized monitoring consisting of industry and proprietary toolsets 
    - Real-time response metrics 
    - System maintenance 
    - Business continuity supervision

Security and Connectivity 

    - Intrusion detection 
    - Multiple layers of firewall 
    - Anti-virus prevention 
    - Encrypted file transfer 
    - Backbone diversity 

SLA Monitoring

    -  System performance and application availability
    -  Real-time response metrics
    -  Monthly KPI Matrix
    -  Quarterly capacity planning reviews