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Preference Management

Mastering Customer-Centric Marketing

 

Gryphon Preference Management services are designed to assist companies in proactively capturing preferences in order to improve marketing effectiveness. While failing to honor a customer's preferences can damage a company's reputation, immense benefits can result when they are effectively leveraged.

 

The capture and effective use of consumer preferences enhances Contact Optimization goals for every company.  Companies can allow their customers to choose the products and services in which they are interested, the channel/channels that they prefer to be contacted, and the frequency of communication that they would like. Filtering out unwanted communications ahead of time enables a reduction in the costs associated with the campaign or efforts.


Optimize your outbound communications

 
Gryphon Preference Management services enable companies to capture consumer preferences at your defined levels of granularity: 

        • Corporate
        • Business Unit
        • Brand
        • Product
        • Time of Day
        • Frequency
        • Contact Channel

 

Allow your customers to choose:

      • Products and services they are interested in
      • Channel that they prefer to be contacted by
      • Frequency of communication they would like to receive

 

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