The Growing Compliance Challenge

Customer contact is the lifeblood of any company, but today it has become tangled with a growing array of government regulations. Do Not Contact laws now affect almost every aspect of customer communication. Companies are strictly governed today about who they can call and when.

- Federal Do Not Call list
- State Do Not Call lists
- DMA Do Not Mail list
- Email Opt-out lists
- Customer-specific Do Not Solicit lists
- Pending Do Not Mail legislation

Privacy policies further complicate the handling of customer data, as do opt-outs specified directly by the customers. Stiff government fines, damaged reputations, and even civil litigation can result from poorly managed contact compliance. Compliance and privacy Management from Gryphon Networks ensures that businesses effectively navigate through the complex and dynamic do-not-contact, privacy, and opt-out regulatory environment.

Turning Compliance into Competitive Advantage

Established Business Relationships (EBRs) provide exemptions under certain situations, but only if they are properly captured and tracked. We record and track Established Business Relationships (EBRs) to expand the total available marketplace by avoiding over-suppression of what are typically the best customer contact opportunities.

- EBRs provide you with an exemption to Do Not Call status
- They are only available to you, not your competitors!
- Gryphon customers regain 34% of their suppressed market

Scalable Integrated Compliance

Gryphon does this all within an integrated database which means that customer contact management can be coordinated across all channels of communication:

- Phone /Cellphone
- Fax
- Mail
- Email

Because Gryphon offers compliance management as an On Demand service, we have a solution that scales with our clients requirements and we can provide a service for single person operations all the way through large enterprise clients, or even an environment that consists of an enterprise client plus a number of smaller agents, all sharing the same contact database. And for clients that already have CRM, SFA or other sales and marketing tools, we can integrate with your existing systems.

Maintaining Privacy

Restrictions on the sharing of corporate customer lists may be driven by both internal policies as well as external regulations such as the Fair Credit Reporting Act (FCRA), and Gramm-Leach-Bliley Act (GLBA), and other regulations. Gryphon helps our clients capture and administer individual customer opt-outs and privacy selections across the enterprise

- Adhere to strict data-sharing regulations
- Maintain GLBA & FCRA compliance
- Capture Opt-outs across the enterprise

Get Competitive, Not Just Compliant

Single channel or multiple channel, small operation or enterprise client, no matter what your compliance requirements are Gryphon can help to increase profit and lower the cost of sales. Contact compliance affects everyone and companies that implement the right solution will enjoy a competitive advantage by eliminating risk and expanding their potential contact pool.