Solution:Wachovia implemented Gryphon's Call Advisor solution because of Gryphon's ability to: | - Deliver web-accessible, detailed call accounting and reporting to all Branch Managers, customized for each office, region and team
| - Provide managers instant access to detailed call activity reports for all agents, including # of calls made, length of each call, # of calls blocked and usage of customized pound keys to track the call results
| - Improve agents' productive call ratios by automating the Do Not Call functionality. Manual intranet lookups became a thing of the past, turning formerly wasted lookup time into time spent calling
| - Instantly add Do Not Call requests to the firm's internal DNC list by touching "#,0" on the telephone keypad, eliminating costly manual entries and eliminating possible omissions
| - Protect Wachovia's brand and potential liability resulting from increased regulations
|
|
Print
Send