Gryphon Speech Analytics
 

Closing the "visibility gap" between your reps and revenue

Manage and Multiply Agent Performance


When talking to customers and prospects, are your sales agents making the most of each conversation?

 

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With Gryphon Speech Analytics, you can enable targeted speech analytics for agents calling from any phone as if they were in a centralized call center.


Are they utilizing the same key value statements, overcoming roadblocks with appropriate responses and properly positioning against competitive inquiry?


Wouldn’t it be great if you could stay on top of your agents’ sales activities and ensure their ability to upsell and cross sell; to make the right connections, with the right message, at the right time?


Through Call Recordings captured through the Gryphon Secure Cloud, Gryphon empowers you to review conversational insight in summary perspective (see figure 1) as well as drill down to individual agent conversations and turn vast amounts of unstructured audio into actionable intelligence to improve training, coaching and performance.



Feature Rich Capabilities

Ever wonder why certain reps are successful consistently while others continue to struggle in spite of generating activity? Gryphon Speech Analytics takes away the guessing and shines a spotlight on the behavior of top performers—automatic or agent-initiated call recording, serves up highly accurate analytics that uncover patterns and techniques of your top agents and makes it easy for you to effectively manage, motivate and set benchmarks for your team to perform just like your Top 10%.


Call metrics can be calculated and scored at the agent, team, location, or departmental levels and include the following components: 

  • Measures Section
    Enables you to capture and score the tone and tempo of your agents’ interactions.

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  • Score Builder Performance Scoring
    Allows you to zero in on the KPIs and benchmarks for success metrics that matter to you.

  • Event & Behavior Categories
    Determines usage of predetermined keywords/sales scripts and alerts you when they are used.

  • Sensitive Data Redaction
    If your industry is subject to strict personal information controls like PCI regulation, Speech Analytics automatically redacts sensitive information in real-time.

  • Ranking Tables
    Enables you to see where a rep ranks against other peers with regards to call performance.

  • Newsfeed
    To empower you to take quick action, you’ll be able to view a trend alert list surrounding the call metrics that are most important to you.

  • Watchlist
    A quick glance at special metrics you’ll want to keep a closer eye on due to their daily importance or risk sensitivity.

  • Reports
    Subscription-based reports surrounding the data that is most important to you. Parameters and filters can be defined around date range, behavior categories, or acoustics.

Download the Speech Analytics datasheet according to your primary interest:

 

To start getting insight into 100% of your team's conversation performance, contact a Gryphon representative today: 866-366-6822. Contact Us