Closing the "visibility gap" between your reps and revenue
Manage and Multiply Agent Performance
When talking to customers and prospects, are your sales
agents making the most of each conversation?
With Gryphon Speech Analytics, you can enable targeted speech analytics for agents calling from any phone as if they were in a centralized call center.
Are they utilizing the same key value statements, overcoming
roadblocks with appropriate responses and properly positioning against
Wouldn’t it be great if you could stay on top of your
agents’ sales activities and ensure their ability to upsell and cross sell; to make
the right connections, with the right message, at the right time?
Through Call Recordings captured through the Gryphon Secure Cloud,
Gryphon empowers you to review conversational insight in summary perspective
(see figure 1) as well as drill down to
individual agent conversations and turn vast amounts of unstructured audio into actionable intelligence to improve
training, coaching and performance.
Feature Rich Capabilities
wonder why certain reps are successful consistently while others continue to
struggle in spite of generating activity? Gryphon Speech Analytics takes away
the guessing and shines a spotlight on the behavior of top performers—automatic
or agent-initiated call recording, serves up highly accurate analytics that
uncover patterns and techniques of your top agents and makes it easy for you to
effectively manage, motivate and set benchmarks for your team to perform just
like your Top 10%.
metrics can be calculated and scored at the agent, team, location, or
departmental levels and include the following components:
- Measures Section
Enables you to capture and score the tone and tempo of your agents’ interactions.
- Score Builder Performance Scoring
Allows you to zero in on the KPIs and benchmarks for success metrics that matter to you.
- Event & Behavior Categories
Determines usage of predetermined keywords/sales scripts and alerts you when they are used.
- Sensitive Data Redaction
If your industry is subject to strict personal information controls like PCI regulation, Speech Analytics automatically redacts sensitive information in real-time.
- Ranking Tables
Enables you to see where a rep ranks against other peers with regards to call performance.
To empower you to take quick action, you’ll be able to view a trend alert list surrounding the call metrics that are most important to you.
A quick glance at special metrics you’ll want to keep a closer eye on due to their daily importance or risk sensitivity.
Subscription-based reports surrounding the data that is most important to you. Parameters and filters can be defined around date range, behavior categories, or acoustics.
Download the Speech Analytics datasheet according to your primary interest:
To start getting insight into 100% of your team's conversation performance, contact a Gryphon representative today: 866-366-6822. Contact Us