Sales Productivity Metrics On-Demand
Gryphon delivers accurate sales productivity metrics through cloud-based technology that lies in the path of every call, including office phones, mobile phones, dialing solutions, or any other method. Call activity data is automatically captured or easily recorded through keypad disposition tags, giving you unprecedented insight into your organizations's sales performance
across regions, offices, or individual reps.
Your ability to manage your team is significantly enhanced with KPIs such as call attempts, connects, length of call, and custom tags that you can configure for post-call results like “appointment made” or “30 day follow up”.
Sales Dashboard on Any Device
Sales management systems are of little value if the data is old or inaccurate, or it is simply not in a context you can learn from. Gryphon delivers intuitive dashboard displays that you can tailor to view call activity on-demand, so you can make faster, smarter decisions based on real data instead of hunches or CRM dart shots.
Keypad Disposition Tags
Gryphon Sales Intelligence is the only solution of its kind to combine the most accurate calling data with detailed context – like how prospects are responding to offers. Through the simple touch of a button, reps capture call outcomes or customer responses without having to do this manually - which analysts say is less than 50% accurate.
Be empowered through this sales management system to get the data you need from a platform you can trust.
Bullet-Proof Marketing Privacy Compliance
Gryphon is the leader in marketing consumer privacy solutions. When your salesforce makes calls through Gryphon’s cloud-based technology, the contact is matched against a comprehensive database of Federal and State do-not-call rules. If the contact is on a DNC list, or other rules like curfews are in place, the call is blocked. Additionally, there are no latency risks or campaign delays like you find with list scrubbing solutions.
Gryphon Core CRM Salesforce App
Gryphon delivers call activity integration within your Salesforce.com contact views. Through a download from the AppExchange and a Click-to-Dial icon enabled, users can call with all contact data visible and have their call activity automatically entered without having to key it manually.
Gryphon’s Core CRM Salesforce App lets you:
- Create rich call activity reports of the call metrics that matter to your business
- Create customizable lead lists that allow reps to filter by contact status, view opt-out details, and update contacts’ opt-in status in real-time
- Call with marketing compliance confidence, knowing that all calls are 100% certified against Gryphon’s compliance engine that maintains evolving Federal and State privacy regulations.
Gryphon Speech Analytics
Gryphon Speech Analytics provides targeted on-demand conversational insight into the Gryphon-recorded voice conversations of your agents.
Just like the value speech analytics has been providing large call centers for years, Gryphon Speech Analytics improves transparency and makes it easy to stay on top of the phone-based customer interactions of your distributed sales team. Calls made from any phone or device can be recorded for quality assurance or regulatory compliance to improve sales and marketing effectiveness, troubleshoot issues, and reduce risk..
With Gryphon Speech Analytics, you can:
- Monitor rep conversational performance against customizable KPIs
- Review agent-specific stat sheets for coaching and training
- Establish proactive email alerts for key words or phrases
- Evaluate and critique calls based on tone or sentiment
- Track script adherence and recording compliance