Keypad Disposition Tags
Through the simple touch of a button, reps capture call outcomes or customer responses—like how prospects are responding to offers—without having to do this manually, which analysts say is less than 50% accurate.
Secure Cloud Call RecordingTurn previously inaccessible information—call audio data—into a wealth of actionable insights with a secure cloud service that captures phone-based conversations for training, targeted coaching or audit purposes. Reduce training time up to 30% and automatically redact sensitive information to ensure privacy and compliance.
Gryphon’s Secure Cloud Call Recording requires no lengthy hardware implementation or IT administration:
- Record agent sales and service calls made from any phone, anywhere
- Ensure Script Adherence and Compliance for distributed or field agents
- Set pre-call whispers for real-time status and rules
- Record calls on-demand with no special dial-in line
- Capture Carrier-grade audio recordings
- Securely store all audio in the Cloud
Gryphon Speech AnalyticsTargeted on-demand conversational insight into the recorded voice conversations of your agents.
Gryphon Speech Analytics improves transparency and makes it easy to stay on top of the phone-based customer interactions of your distributed sales team. Calls made from any phone or device can be recorded for quality assurance or regulatory compliance to improve sales and marketing effectiveness, troubleshoot issues, and reduce risk..
With Gryphon Speech Analytics, you can:
- Monitor rep conversational performance against customizable KPIs
- Review agent-specific stat sheets for coaching and training
- Establish proactive email alerts for key words or phrases
- Evaluate and critique calls based on tone or sentiment
- Track script adherence and recording compliance