Improve Sales Oversight
Overseeing increasingly dispersed and highly mobile sales teams requires enterprise-wide visibility and accurate activity data. That requires enterprise-wide visibility through the cloud. Furthermore, that data is only as useful as the actionable intelligence mangers can derive from it.
Gryphon's web-based client portal centralizes your business's contact governance and agent performance data, making it easy to generate customized summary, detail and waterfall reports as well as providing real-time oversight.
The portal provides access to a suite of Gryphon products delivering centralized data collection and robust analytics managers can use to improve sales productivity and effectiveness in a targeted, efficient manner.
Gryphon's Core Voice cloud-based call recording can:
- Reduce training costs by eliminating the need for either new hires to shadow experienced agents or managers to listen in
- Provide managers reliable, actionable reports on agent activity
- Generate automatic push alerts for specified keywords, emotion triggers, and more