Gryphon App for Salesforce.com
 

Salesforce.com Click-to-Dial App

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Gryphon provides a Salesforce.com app that enables Click-to-Dial and automatic call logging of call activity without manual input. Call data such as number of calls made, average talk time, call result (set appointment, follow up, etc.) are available for custom reports or dashboard viewing and can be incorporated into pipeline and revenue targets to prove 360 degree visibility to agent performance.


Salesforce.com CTI Integration

With one click, users can quickly execute calls and campaigns without having to leave the Salesforce interface. 

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Detailed Reports

The Salesforce App gathers data to build reports you can display in dashboard views such as these:

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Built-in Business Rules & Call Center Compliance

Do you have reason to restrict calling for any reason – such as prohibiting a rep from calling out of their region? If so, Gryphon lets you create business rules that block calls according to your requirements. Or, if your calling campaigns are subject to Federal and State privacy regulations, Gryphon offers the only bullet-proof compliance solution available, even indemnifying you against any legal claims or fines.


Intuitive Do-Not-Call Status

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In addition to the Salesforce click-to-dial icon, Gryphon displays simple indicators that immediately tell your rep if a number is blocked or allowed. Gryphon gives you 100% warranted protection built right into Salesforce. For more information about Gryphon’s leading marketing compliance solutions, click here.
Take a test drive through our Salesforce Click-to-Dial App, available in the AppExchange.


AppExchange