Posted on Tue, Mar 05, 2013
Industry leader chosen to discuss implications of new technologies on sales communications
Norwood, MA 3/05/13 - Gryphon Networks, world-leader of sales intelligence and marketing compliance solutions, has been chosen to present at PACE Convention & Expo 2013 in Scottsdale Arizona on March 12th. Eric Esfahanian, Gryphon VP and General Manager, will discuss how distributed sales and marketing teams can better measure marketing activity to improve sales effectiveness and enhance customer loyalty.
“New technologies and processes are presenting a unique opportunity for companies to strengthen and expand customer loyalty while improving management visibility,” said Esfahanian. “I can’t imagine a more appropriate venue to explore the possibilities than this year’s PACE convention in Scottsdale.”
Visit Gryphon Networks in Booth #3 at the PACE Convention & Expo, March 10-13th at Scottsdale’s Westin Kierland to learn more.
About Gryphon Networks
Established in 1995 and headquartered in Norwood, Massachusetts, Gryphon Networks is the only provider of fully integrated sales intelligence and marketing compliance solutions. Gryphon counts the world’s top banks, healthcare and insurance firms among over 600 satisfied clients.
Posted on Wed, Jan 23, 2013
New Smartphone App Brings Real-Time Cloud Call Recording and Do-Not-Call Compliance to iPhone and Android Users
NORWOOD, MA, 1/12/13 — Gryphon Networks, the leading provider of cloud-based sales intelligence and direct-marketing compliance solutions, announces the general availability of Core Phone Mobile™, a dialer application for iPhone and Android devices that allows mobile workforces to access Gryphon’s Sales Intelligence and Do-Not-Call compliance services from their smartphones.
The introduction of Core Phone Mobile makes it easier than ever for distributed sales and marketing agents to remain compliant with myriad do-not-call regulations, and company-specific business rules such as call frequency and location restrictions. The app combines management visibility (to distributed sales activity and compliance) with personal flexibility (for mobile employees and their companies’ bring-your-own-device policies).
In addition, Core Phone Mobile supports Core Voice™, Gryphon’s carrier-grade call recording service, to capture and measure customer calls for real-time review of relevant conversations for audit, training, and quality assurance. Core Voice also provides targeted speech analytics, so managers can quickly interpret large volumes of conversational data through sales-effectiveness scoring, script compliance, and configurable e-mail alerts.
Unlike traditional call accounting tools designed for call-center environments, Core Phone Mobile is a cloud service built into the telecommunications networks. This patented deployment allows for a high-availability service that does not require new hardware or complex network adjustments.
“As sales teams become more distributed, it becomes harder to obtain and interpret activity data to improve agent performance,” says Eric Esfahanian, Gryphon’s vice president of sales and marketing. “Gryphon provides our clients with management visibility to the whole organization — from the large offices to the field — while ensuring adherence to business rules and regulations.”
For current clients, the mobile app will integrate directly with their existing Gryphon business rules engine. For the first time, companies can leverage a unified platform that connects marketing activity, generated from mobile as well as office-based workers, into a single enterprise view of all activity, rather than creating a new information silo that must be handled separately from other corporate data.
Agents can also disposition calls by entering a simple keypad sequence after the call is over, to indicate next actions such as appointment set, follow-up, or internal do-not-call (IDNC) requests.
Detail from every call, including a link to any recorded audio conversations, is available to managers from a simple, web-based reporting tool. Managers enjoy “borderless visibility” to their entire sales operation, in summary as well as at a transactional level, to monitor ongoing effectiveness and drive continuous improvement.
“As the line between professional and personal devices continues to blur,” says Jeff Fotta, Gryphon’s president, “Core Phone Mobile makes it easier than ever for companies to separate business calling activity from personal calls made from the same device, and verify that every call matters.”
Core Phone Mobile is available for Android or iPhone, and works with any telecommunications carrier without complex configuration changes.
Posted on Tue, Sep 25, 2012
New cloud-based offering significantly enhances firms’ ability to capture and measure the effectiveness of mobile sales and service teams while ensuring regulatory compliance
NORWOOD, MA, 9/20/12 — Gryphon, the leading provider of cloud-based, marketing privacy compliance and sales-effectiveness solutions, announces the general availability of Core Voice,™ a comprehensive call recording and business intelligence service that captures voice conversations in real time, from any phone used to conduct business.
With Core Voice, businesses can retain important, customer-related voice conversations from any sales or service agents throughout the enterprise. These recordings are often necessary for audit purposes, but also provide advanced monitoring and analytic capabilities, so managers can gain better insight into sales activity and marketing effectiveness.
“With the strengthening of call recording laws like Dodd-Frank, companies have to find ways to capture sensitive conversations that could originate from any phone, at any time,” says Eric Esfahanian, general manager of Gryphon's phone based services. “These same companies want the value that targeted analysis of client conversations could bring to new-hire training, sales-team optimization, and customer-service levels.”
Agents can access Core Voice through a variety of methods, such as through their office phones, through their CRM using click-to-dial, by dialing a 1-800 access and using an assigned PIN number, and even from their mobile phones through a smartphone dialer app.
Core Voice provides 100% guaranteed compliance with Do-Not-Call and other marketing privacy regulations and is indemnified by Gryphon. It also offers:
- Target™ Speech Analytics: Core Voice automatically aggregates relevant voice interactions — wireless, landline, or VoIP — and delivers practical scores to determine the “sales effectiveness” and “script compliance” of each call, based on company-specific key performance indicators (KPIs). Target Speech Analytics can also deliver interpretations based on relationships, similarities, and patterns to detect emerging trends or opportunities.
- Key Phrase and Emotion Alerts: Proactive emails can be sent when Core Voice identifies important words or phrases used during conversations. It can also send alerts based on irritation, anger, or happiness, which allows monitoring of user responses as well as agent inquiry.
- Agent-Initiated Recording: Agents can use in-call disposition keys to initiate and terminate portions of a conversation, for documented consent or follow-up.
“Core Voice brings truly practical speech analytics to distributed marketing groups. “Managers can better train, retain, and reward top performers based on actual interactions, while being notified of issues before they become real problems,” adds Esfahanian. “We're bringing call-center levels of marketing compliance and management visibility to the entire enterprise.”
Gryphon Core Voice is built right into telecommunications networks. This patented, network-based deployment allows for a carrier-grade, high-availability environment that doesn’t require complex network adjustments.
“Our solutions are purpose-built to help firms unlock their marketable universe and observe customer preference while improving sales productivity,” says Jeff Fotta, Gryphon’s president. “Core Voice extends the ability of companies to limit their marketing privacy risk while increasing competitive advantage, without adding IT expense.”
Core Voice can be deployed as an optional add-in to existing Gryphon Core Phone users, or as a stand-alone service.
For more information about Gryphon Core Voice, please visit http://blog.gryphonnetworks.com/core-access/phone-based-services/core-voice or call 866-366-6822.
About Gryphon:
Gryphon is the leading provider of on-demand, contact governance solutions, combining compliance, preference and productivity know-how to help leading companies eliminate risk and increase opportunity. By ensuring the cross-organizational observance of customer preferences, while preventing the overzealous suppression of valuable lists, Gryphon unlocks each client's marketable universe. These confidence-building technology solutions drive revenue by maximizing the lifetime value of consumer relationships. Established in 1999 and headquartered in Norwood, Massachusetts, Gryphon counts the world's top brokerage firms and financial services experts among a host of satisfied clients.
Posted on Tue, Aug 14, 2012
Industry-leading Do-Not-Call technology integrates TeleBlock functions with dialing systems, delivering real-time, carrier-class service with no additional equipment.
NORWOOD, MA, 8/15/12 — Gryphon Networks, the global leader in contact governance and compliance solutions, announces the general availability of Core Phone Contact Center,™ a real-time, Do-Not-Call (DNC) compliance solution for outbound sales-and-marketing organizations and contact centers.
Core Phone is a network-delivered service that certifies all outbound telephone calls for compliance with federal, state, wireless, and industry-specific DNC laws and restrictions and internal business policies. Calls are either allowed or blocked by the Gryphon service, which incorporates each campaign's business-specific opt-out list, as well as leveraging established business relationships (EBRs) and consumer consent, to maximize the number of connected calls.
A pay-per-use service based on volume, Core Phone Contact Center is provisioned at the telephone-carrier level. Feature-enabled telephone lines are plugged into a company’s automated dialing platform.
When a call is blocked for compliance reasons, Core Phone Contact Center’s embedded intelligence ensures s that the calling agent is instantly freed up to make the next call. There is no latency, the system requires no hardware or software, and it is totally seamless for agents as well as for the called parties. Core Phone gives managers and executives a consolidated report of all activities, inside and outside the contact center.
Whether the calling is conducted internally or by third-party vendors, domestically or overseas, clients can obtain a complete, objective picture of the organization’s efficiency, not just a segment view.
“Unlike the old-fashioned list-scrubbing services that many companies have had to use for DNC compliance, Core Phone Contact Center is built into the telecommunications carrier network,” says Gryphon’s GM of Phone-Based Services, Eric Esfahanian. “This network-based deployment allows clients to deliver a bulletproof, fail-safe solution that doesn't require any intrusive network modifications, costly equipment upgrades, or user intervention.”
Core Phone Contact Center features Gryphon’s sophisticated Core™ engine, incorporating each company's business rules, procedures, and proprietary business relationships into a contact-governance profile. This ensures the highest level of marketing effectiveness by minimizing DNC blocks and encouraging calling based on each consumer's preferences. Business-to-business calling can also be configured to eliminate the over-suppressive consumer-protection rules that may not be applicable to registered business-telephone numbers.
Like all Gryphon products, Core Phone Contact Center is a 100% warranted and indemnified technology, so Gryphon's clients can be sure that they are in compliance with the countless federal, state, and industry-specific DNC and other telemarketing rules. State-specific rules such as permission to continue, no rebuttal, holiday, and state-of-emergency restrictions are controlled automatically, along with the regulations governing wireless-number dialing from automated dialing equipment.
Companies can also control dialing frequency, so prospects are not inundated with unnecessary calls and can apply these agent- or location-specific restrictions at an enterprise level.
“Gryphon has built a reputation as the leader in marketing compliance and sales productivity for the world’s largest and most successful distributed sales organizations,” adds Esfahanian. “Core Phone Contact Center further extends our clients’ ability to manage Do-Not-Call compliance as an enterprise solution, and provides a ‘single version of the truth’ that simply couldn’t be achieved in the past."
For more information about Core Phone Contact Center, please contact:
gryphonnetworks.com/core-access/phone-based-services/ or call 866-366-6822.
About Gryphon:
Gryphon is the leading provider of on-demand contact governance solutions, combining compliance, preference and productivity know-how to help leading companies eliminate risk and increase opportunity. By ensuring the cross-organizational observance of customer preferences, while preventing the over-zealous suppression of valuable lists, Gryphon unlocks each client's marketable universe using confidence-building technology solutions that drive revenue by maximizing the lifetime value of consumer relationships. Established in 1999 and headquartered in Norwood, Massachusetts, Gryphon counts the world's top brokerage firms and financial services experts among a host of satisfied clients.
gryphonnetworks.com
Posted on Tue, Jul 10, 2012
New Agreement Expands Insurer's Deployment of Core Phone for Industry-Leading Real-Time Do-Not-Call Compliance and Sales Effectiveness
Norwood, MA – Gryphon, the world leader in on-demand, contact-governance solutions,
has been selected by Bankers Life and Casualty Company, a leading life and health insurance
provider, as the insurer’s enterprise marketing privacy compliance, and sales-performance
solution provider.
Gryphon’s Core Phone is a real-time, network-delivered service that certifies all outbound
telephone calls for compliance with federal, state, and industry-specific Do-Not-Call laws and
restrictions. Calls are either blocked or allowed by the Gryphon service, which dynamically
and legally incorporates each campaign’s business-specific Internal Do-Not-Call list (IDNC)
and established business relationships to maximize the number of connected calls.
"As a world-class insurer committed to excellence, Bankers sets a high standard for service to
its customers," said Jeff Fotta, president of Gryphon. “Gryphon is excited to extend our
partnership in support of Bankers’ mission by ensuring compliance with consumer-expressed
privacy preferences and sales performance, monitoring and measurement.”
Core Phone supports the ability to capture specific details from customer calls through a
simple keypad sequence entered before the agent hangs up. These “dispositions” help
managers track effectiveness of calling activity from a simple web interface.
"Dispositioning the call helps measure what is working and what's not," Fotta continues. "The
ability to add quality and performance measures to sales reports will provide managers with
the information they need to recruit and retain the best talent."
Unlike traditional list-scrubbing services, Gryphon Core Phone is built into the telecommunications carrier network. This patented, network-based deployment allows for a carrier-grade, high-availability environment that doesn’t require complex network adjustments. As with all Gryphon products, Core Phone feeds the Gryphon Core engine, a centralized contact-governance and preference platform.
About Gryphon
Established in 1999 and headquartered in Norwood, Massachusetts, Gryphon counts the world’s top brokerage and insurance firms and financial services experts among a host of satisfied clients.
Gryphon is the leading provider of real-time, contact governance solutions, combining compliance, preference, and productivity expertise to help leading companies drive revenue and increase profits while reducing potential risk. The result of a centralized contact-governance solution enables their customers to unlock the largest legally marketable universe with a marketing compliance, preference, and productivity equation. Gryphon is the only company in the marketplace to provide indemnification for marketing privacy compliance against the myriad of state, federal, international, and internal mandated regulations and policies.
Posted on Tue, Jun 12, 2012
New offering incorporates TeleBlock functions with industry-leading, real-time Do-Not-Call services and cloud-based activity tracking, to drive sales and marketing effectiveness.
NORWOOD, MA 6/7/12 — Gryphon, the global leader in contact governance and compliance solutions, announces the general availability of Core Phone,™ an enterprise-level Do-Not-Call (DNC) compliance and sales-performance solution for sales and marketing organizations.
Core Phone is a real-time, network-delivered service that certifies all outbound telephone calls for compliance with federal, state, and industry-specific DNC laws and restrictions. With Core Phone, calls are either blocked or allowed by the Gryphon service, which dynamically incorporates each campaign’s business-specific internal DNC lists, opt-outs, and legally callable established business relationships, to maximize the number of connected calls.
Core Phone is designed to address the needs of thousands of organizations worldwide, with sales and marketing personnel who work across distributed geographies such as contact centers, branch offices, home offices, and third-party vendor sites, all of whom make and receive sales, marketing, or customer-service telephone calls.
Unlike the traditional list-scrubbing services that many companies use for DNC compliance, Core Phone is built into the telecommunications carrier network. This patented, network-based deployment allows for a carrier-grade, highly available and reliable environment that doesn’t require any network adjustments or user input.
With as much as 70% of a company’s marketing taking place outside large offices, Core Phone addresses the information deficit and liability gaps that are created, by managing activity in dispersed locations.
“Most large companies are familiar with sales-activity management tools that improve contact-center productivity and ensure compliance,” says Jeff Fotta, president of Gryphon. “But there has been no practical way for these companies to incorporate employees who work outside the contact center without increasing their IT costs and administration. With the availability of Core Phone, the millions of sales and marketing employees who work both inside and outside the call center can take advantage of the same capabilities, without requiring them to enter any additional information into their phones. They can just dial and talk.”
The key benefits of Core Phone can be summarized in four areas:
Enterprise “Any Phone, Anywhere” Access
Core Phone incorporates the leading access methods for contact compliance into a unified platform, designed to improve sales performance and minimize enterprise risk and liability. Combining Gryphon’s pioneering Call Advisor toll-free service with the true “pick-up-the-phone” TeleBlock service capabilities acquired in 2010, Core Phone is the first and only service with the ability to scale from the largest contact-center, automated-dialer sales operations down to branch offices, home offices, and even cell phones.
Enterprise Visibility
Core Phone subscribers enjoy enhanced activity reports so that companies can accurately measure marketing effectiveness and interpret the data collected, and use it to make decisions to improve their business. From a simple web interface, managers can view activity detail in summary form, by region, location, sales team, and agent, right down to a single call on a single day.
Enterprise Sales Productivity
Core Phone's sophisticated engine incorporates each company’s business rules, procedures, and proprietary business relationships into a contact-governance profile. This ensures the highest level of marketing effectiveness, by minimizing DNC blocks and encouraging calling based on each consumer’s preferences. Business-to-business calling can also be configured to eliminate the over-suppressive consumer-protection rules that may not be applicable to registered business-telephone numbers. The results are a higher conversion rate and better conversations.
Enterprise Risk Mitigation
Core Phone is a 100% warranted and indemnified technology, so Gryphon’s clients can be sure that they are in compliance with the many federal, state, and industry-specific DNC and other telemarketing laws. Call-curfew, wireless, permission-to-continue, no-rebuttal, holiday, and state-of-emergency restrictions are controlled automatically, along with the enhanced rules for wireless number dialing, with or without automated dialing equipment. Additionally, companies can control dialing frequency and apply agent- or location-specific restrictions at an enterprise level.
With Gryphon Core Phone, companies can capture objective sales and marketing activity for any agent, working from anywhere, without requiring costly hardware, software, and IT administration resources — capital investments that have traditionally limited deployment outside the contact-center space.
“There's a familiar saying, ‘If you can’t measure it, you can’t improve it,’” adds Fotta. “By capturing all call activity for a distributed sales force and returning meaningful reports to managers, we can help our clients ensure the observance of company policies, identify training needs, benchmark desired behavior, and remedy problems quickly. This enables them to make better hiring choices, retain the best of the best, and improve service to their customers.”
For more information about Core Phone, please visit http://www.gryphonnetworks.com/core-access/phone-based-services or call 866-366-6822.
About Gryphon
Gryphon is the leading provider of cloud-based Agent Performance Management (APM) solutions for distributed financial-services, insurance, vacation-ownership, utilities, and retail sales-and-marketing personnel. www.gryphonnetworks.com`
Posted on Thu, Nov 03, 2011
NORWOOD, Mass., Nov. 2, 2011 — Gryphon, the global leader in on-demand contact governance solutions and consumer preference management, seizes new opportunity with the hiring of David Young as VP of Client Services. David brings over 13 years of experience to this important role and will be a key player in helping Gryphon find golden opportunity for sterling clients. Honing his talents at Acxiom Corporation, who specialize in marketing services and technology-driven solutions, David has proven his ability to help Fortune 500 clients develop breakthrough consumer marketing strategies that expand client opportunity and drive revenue through value-based customer relationships.
“By bringing on-demand, client-centric strategies to consumer privacy and preference, Gryphon already guarantees 100% compliance with do-not-contact regulations across all marketing channels. I’m looking forward to helping us further innovative high-value and high-impact solutions to help Gryphon clients engage today’s highly connected consumers,” said David.
According to Jeff Fotta, President of Gryphon, “We’re taking the summit in contact governance, including consumer preference. David will be instrumental in helping Gryphon stake out new territory for each client as we help them grow their largest marketable universe.”
David joined Gryphon on October 31, 2011. Prior to his new position, David spent more than 13 years with Acxiom Corporation in a variety of key leadership roles, most recently as Client Services Group Leader responsible for a global, multi-site organization. His responsibilities included business strategy and development, project management and implementation, client delivery, and customer and associate satisfaction.
David earned a marketing degree in business administration at Harding University and is a highly regarded leader in the business community.
About Gryphon
Gryphon is the leading provider of on-demand contact governance solutions, combining compliance, preference and productivity know-how to help leading companies eliminate risk and increase opportunity. By ensuring the cross-organizational observance of customer preferences, while preventing the overzealous suppression of valuable lists, Gryphon unlocks each client’s marketable universe using confidence-building technology solutions that drive revenue. And by securely managing data and certifying contacts in real time across all communication channels, Gryphon guarantees 100% compliance with Do-Not-Contact federal and state regulatory rules. Established in 1999 and headquartered in Norwood, Massachusetts, Gryphon counts the world’s top brokerage firms and financial services experts among a host of satisfied clients.
Contact:
Joanne Pinto, 781-278-1936, jpinto@gryphonnetworks.com
Posted on Tue, Sep 20, 2011
NORWOOD, Mass., September. 20, 2011 Gryphon Networks, the leading provider of all-channel contact governance solutions to enterprises, announces the third installment of its three-part webinar series focused on marketing compliance with Canada's Anti-Spam Law (CASL), formerly known as C 28 and the Fighting Internet and Wireless Spam Act (FISA), designed to limit marketing activities to consumers without consent.
The free webinar series is open to marketing, legal and privacy personnel at companies that conduct outbound marketing to Canadian consumers, regardless of their location.
Catch up on the conversation with Melissa Bateman, CIPP, noted marketing privacy attorney and industry expert on email marketing, as she explains CASL, the proposed regulations, its implications on your business, as well as steps that can be taken to limit the risk and exposure of violation, fines and brand damage in the first and second recorded sessions
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First webinar highlights were CAN-SPAM vs. CASL’s scope and impact, and an in depth analysis of the CRTC and Industry Canada proposed regulations.
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Second webinar highlights were on business preparedness - building policies, procedures and technology infrastructure to comply with CASL and the proposed regulations.
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Third webinar highlights Bart Geiser, VP of Sales and Marketing as he discusses how capturing consumer preferences according to CASL can help you unlock your marketable universe. Bart specializes in helping Fortune 500 clients develop differentiating consumer contact strategies that create opportunity and drive revenue by strengthening the lifetime value of customer relationships.
About Gryphon
Gryphon is the leading provider of on-demand contact governance solutions, combining compliance, preference and productivity know-how to help leading companies eliminate risk and increase opportunity. By ensuring the cross-organizational observance of customer preferences, while preventing the over-zealous suppression of valuable lists, Gryphon unlocks each client's marketable universe using confidence-building technology solutions that drive revenue. And by securely managing data and certifying contacts in real-time across all communication channels, Gryphon guarantees 100% compliance with Do-Not-Contact federal and state regulatory rules. Established in 1999 and headquartered in Norwood, Massachusetts, Gryphon counts the world's top brokerage firms and financial services experts among a host of satisfied clients.
Contact: Joanne Pinto, 781-278-1936, jpinto@gryphonnetworks.com
Website: http://www.gryphonnetworks.com
Posted on Thu, Apr 28, 2011
Norwood, MA April 28, 2011 — Gryphon, the world leader in on-demand contact governance solutions, announces the hiring of Bart Geiser as VP of Sales. Bart brings over 12 years of experience to his new role as leader of the Gryphon Sales & Marketing Organization. He specializes in helping Fortune 500 clients develop differentiating consumer contact strategies that create opportunity and drive revenue by strengthening the lifetime value of customer relationships. In helping to guide Gryphon's new brand initiative, Bart's strategic skills make him central to Gryphon's promise to "Unlock Your Marketable Universe."
Bart joined Gryphon on March 1, 2011 from Merkle Inc. He was responsible for growing the business and driving profitable solutions in the Financial Services and Insurance verticals. Prior to Merkle, Bart held several sales leadership roles and, most recently, was the Sales Leader for Acxiom's European-based business in the United Kingdom. In that capacity, he led multiple sales teams and drove strategies that resulted in closing large, multi-year database and customer-centric solutions for Acxiom's UK portfolio.
Bart earned a Marketing and Management degree from Northern Illinois University, where he also lettered as quarterback for the Huskies' football team.
About Gryphon
Gryphon is the leading provider of on-demand contact governance solutions, combining compliance, preference and productivity know-how to help leading companies eliminate risk and increase opportunity. By ensuring the cross-organizational observance of customer preferences, while preventing the over-zealous suppression of valuable customer lists, Gryphon unlocks each client's largest, legally marketable universe using confidence-building technology solutions that drive revenue. And by securely managing data and certifying contacts in real-time across all communication channels, Gryphon provides indemnified and 100% guaranteed compliance with federal and state Do-Not-Contact regulations. Established in 1999 and headquartered in Norwood, Massachusetts, Gryphon counts the world's top brokerage firms and financial services experts among a host of satisfied clients.
Gryphon Media Contact
Joanne Pinto
Phone: +1 781-278-1936
Email: jpinto@gryphonnetworks.com
Posted on Mon, Dec 06, 2010
Salesforce.com challenges ISVs to build the most innovative cloud-based applications on the Force.com platform
SAN FRANCISCO, CA December 6, 2010 — Gryphon, the leading provider of cloud-based consumer contact preference solutions, today announced that its Core CRM (formerly Privacy Advisor) integration for Salesforce.com has been named a Semi-finalist in the Salesforce.com AppQuest 2010 competition. Selected from an initial pool of over 120 entries, Gryphon's solution sits with some of the most advanced Salesforce.com partner applications. The top 5 finalists and winner will be announced this week at Dreamforce 2010.
AppQuest entries were evaluated on the following criteria:
- Innovative use, implementation, and integration of Force.com technologies
- Strong visual design and user-centric execution
- Early customer success with the application
- Likelihood of long-term corporate success
- Entrepreneurial and/or team competencies
Available on AppExchange, Gryphon's Core CRM certifies federal and state compliance with contact privacy laws across multiple channels (phone, fax, email, sms and mail) and displays the result directly within Salesforce.com in real-time. Core CRM automatically applies legal exemptions to Do-Not-Contact (DNC) restrictions, allowing companies and individuals to expand their lead pool while avoiding costly DNC violations.
"We are very excited to be included as a Semi-finalist in AppQuest and recognized by Salesforce.com," said Scott Hambuchen, president of Gryphon. "This selection reinforces our company's commitment to innovation in contact compliance within the cloud environment. Our integration with Salesforce.com guarantees our mutual customers 100 percent compliance with all contact regulations without changing the way they use Salesforce.com. We take all of the complexity out of customer contact preferences and distill it into a simple graphical indicator."
Companies like Comcast Spectacor — which market to consumers via Salesforce.com — can now tap directly into the industry's most robust contact compliance platform. "Today's marketing privacy regulations are becoming so complex that it's virtually impossible for companies to stay compliant at a reasonable cost," said Jill Jablonski, CRM administrator of Comcast-Spectacor. "We need to stay compliant with our marketing efforts, and Gryphon allows us to do that with Core CRM."
About Gryphon
Gryphon is the leading provider of on-demand contact governance solutions, combining compliance, preference and productivity know-how to help leading companies eliminate risk and increase opportunity. By ensuring the cross-organizational observance of customer preferences, while preventing the over-zealous suppression of valuable customer lists, Gryphon unlocks each client's largest, legally marketable universe using confidence-building technology solutions that drive revenue. And by securely managing data and certifying contacts in real-time across all communication channels, Gryphon provides indemnified and 100% guaranteed compliance with federal and state Do-Not-Contact regulations. Established in 1999 and headquartered in Norwood, Massachusetts, Gryphon counts the world's top brokerage firms and financial services experts among a host of satisfied clients.
Gryphon Media Contact
Joanne Pinto
Phone: +1 781-278-1936
Email: jpinto@gryphonnetworks.com