Real-time Compliance with Productivity

In an environment of unprecedented regulatory complexity, Do-Not-Call laws have tied the hands of companies that depend on the telephone for customer acquisition.

Sales teams risk non-compliance, brand damage, angry consumers and steep fines every time they dial. Gryphon’s Core Phone is the secret weapon; a high-tech, phone based tool that helps companies successfully negotiate the regulatory minefield.

Our goal is to help businesses lawfully and productively convert valuable customers to drive revenue, while respecting their contact preferences.

Outbound Call Management

Core Phone™ guarantees compliance, manages exemptions and instantly updates customers preferences each time a sales agent picks up the phone. Gryphon’s patented phone-based solution frees up your sales team by automatically certifying all calls through the Gryphon Core,™; the central engine that unlocks your largest legally marketable universe; the instant they are dialed. Core Phone checks each and every call against Do-Not-Call restrictions, including federal, state and internal lists.

Any Phone…Anywhere!

Core Phone is available for any company agent making business-related calls from any phone.  This includes wireline at HQ or branch offices, home offices or VoIP-enabled devices.  Even mobile phone interactions can be captured and reported.   Whether agents use Core Phone to call customers and prospects from their main office, on the road, or via “Click-to-dial “capabilities from their CRM system,  Core Phone ensures that they are making calls that are legal, contact-preferred, and productive.

On Demand and Cloud Based

Like all Gryphon Core solutions, Core Phone™ is a subscription service and doesn’t require any investment in hardware and software.  It also doesn’t require costly administration and engineering resources.  So companies can take advantage of a carrier class offering without the risk, capital expense and ongoing management costs associated with in-house solutions.  Convenient data categorization can automatically populate an existing CRM system such as Salesforce CRM and Oracle CRM OnDemand Access.

Intelligent Reporting

Core Phone™ automatically captures and reports on sales-call results in real time, in actionable detail. Core Phone™ answers important business questions such as: How many calls did we make this week? How long did we talk? When was the first customer call made? Was the lead followed up? How fast was the response to the lead? What was the post-call disposition?

Dynamic Monitoring

24x7, Core Phone™ monitors regulations as well as federal and state DNC list changes for all 50 states and automatically incorporates changes in real time without the need for self monitoring and manual uploads.   Embedded intelligence automatically adjusts to call curfew, the time zone, daylight savings requirements and holiday and state-of-emergency restrictions associated with the dialed number. Company-Specific Do-Not-Call instructions (IDNC) may be added with the touch of a telephone keypad.

Sales Productivity

Managers have instant access to detailed call activity for every agent in the company who’s using Core Phone™. And with Gryphon’s cloud-based call reporting features, you can view summary activity and drill down deep into call data to find out the number dialed, time of call, call duration and, most importantly, the call result. Access to data is easy with Gryphon’s 24 x 7 state-of-the-art client portal.

Competitive Edge

• Grow top-line revenues
• Leverage exemptions to avoid over-suppression
• 100% Indemnified compliance
• Maximum productivity
• Gain insight into phone activity
• Eliminate agent self-reporting

Key Capabilities

• Any phone, including mobile
• Call-center-level metrics for a dispersed sales force
• Detailed activity visibility
• Optimized contact methodology
• Closed-loop reporting
• Single caller ID projection from any location
• Campaign IDs captured by product or offering
• Disposition-code incorporation
• No capital investment required for hardware