Real-Time Do-Not-Call Compliance for High Volume Call Centers
Fully Indemnified Compliance with our Cloud Based solution
Contact centers are an integral component in the outbound sales and marketing ecosystem. In the past several years Federal and State legislators have enacted laws which apply a higher level of scrutiny on companies engaged in automated outbound dialing. Today, automated calling is one of the most tightly regulated marketing practices. But companies marketing to businesses and individuals must comply with these laws while still maximizing their prospect universe. In these environments, any successful contact governance solution must be able to adapt to the high-volume nature for automated dialers while maintaining the efficiency and consistency which are the cornerstones of any well-run contact center.
As the leading provider of unified compliance and productivity solutions to large enterprises, Gryphon’s contact governance platform seamlessly integrates with predictive dialers and other automated dialing systems via Core Phone™ Contact Center, our patent-protected solution that automatically screens outbound calls in real-time against available federal, state, wireless, third party and in-house Do-Not-Call lists within the network infrastructure of a participating telephone company via both traditional wireline as well as VoIP technologies.
How it Works
A pay-per-use service based on volume, Core Phone Contact Center (CPCC) is provisioned at the telephone carrier level, and properly configured telephone lines will be plugged into your automated dialing system. As a result of this innovative network deployment, the service works with any type of calling equipment, model or manufacturer.
Once a line is provisioned, all originating calls are automatically screened against your organization's proprietary Do Not Call (DNC) database in the telephone carrier network in milliseconds. If a dialed number appears in a client’s centralized DNC database, then the call is blocked. If the number does not appear in the DNC database, then the call is processed accordingly.
When a call is blocked, CPCC includes embedded intelligence that makes sure the calling agent knows the reason (disposition) and is instantly freed up to make the next call There is no latency, requires no new hardware or software and it is totally seamless to your agent as well as your prospects on the far end of the call.
CPCC users can also take advantage of other Gryphon value-added services, such as Core Voice™ fully compliant Call Recording with Analytics delivered on demand with no CAPEX!
Core Phone Contact Center is specifically designed not to get in the way of your agents but to ensure their time is spent where it is most productive…talking to live prospects.
Single Version the Truth
With Core Phone Contact Center, computer dialing agents can certify against the same enterprise-specific Gryphon Core platform used by field agents and other office personnel to ensure consumer preferences and uniformly manage campaigns regardless of location. Managers and Executives can view a consolidated roll-up of all activities inside and outside the contact center to obtain the complete picture of the organization’s efficiency, not just a segment. The result is enterprise consistency across all phone channels on-demand, in the cloud.
The Gryphon 100% Guarantee
As with all Gryphon’s solutions, CPCC provides an indemnified and fully warranted solution that mitigates the risk associated with violating federal, state and industry-specific laws for companies making outbound calls.
Core Phone Contact Center provides turnkey compliance for automated dialing environments to maximize agent production, reduce risk and drive revenue.
