If you're a highly motivated, results-oriented individual who has the passion and desire to achieve the extraordinary, Gryphon wants to speak with you. By applying your talents, you'll reach new heights in career fulfillment as a proud member of an energized, entrepreneurial organization that has revolutionized the industry with advanced technology and stellar vision.
Gryphon is an equal opportunity employer. If you are interested in joining the Gryphon team, and would like further information concerning career opportunities, please email your resume to hr@gryphonnetworks.com.
Gryphon looks forward to working with you!
Current Openings
Title: Director of Marketing
Norwood, MA
Position Description:
Reporting to the Vice President of Sales, this individual will be responsible for driving Gryphon's B2B demand-generation effort. The Director of Marketing will work closely with the sales organization to acquire qualified prospects using traditional and Internet-based techniques. This individual will also manage the Company's inbound and outbound marketing activities while developing lead-generation programs, positioning the Company as a visionary leader, and helping the Company achieve its revenue goals.
Responsibilities:
- Identifying and purchasing relevant mailing, email and phone lists
- Designing and implementing broad and targeted mail/email campaigns
- Manage and refine Google AdWords and contextual advertising campaigns
- Develop and maintain an effective and precise lead-generation metrics process
- Develop and maintain social-media programs
- Write/edit press releases, direct-mail content, brochure content, and articles
- Plan, develop and execute company's website strategy
- Manage day-to-day relationship with PR agency
- Integrate marketing activities with Oracle CRM On Demand
- Coordinate and produce webinars, including the oversight of content development and awareness generation
- Other marketing-related tasks as directed by the Company
Qualifications:
- 5–8 years marketing communications or equivalent experience
- 2–5 years Web/Internet marketing experience
- BA or BS in marketing, business, communications, or a related field
- Highly motivated professional with excellent communication and interpersonal skills
- Ability to effectively work under tight deadlines and manage projects independently
- Resourcefulness in solving problems
- Strong organizational skills and keen attention to detail
- Experience with ContactBeacon, Constant Contact or similar email campaign systems
- Experience with Oracle CRM On Demand or Saleforce.com
- Experience with AdWords and contextual advertising networks
- Strong work ethic
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Title: Business Analyst
Norwood, MA
Gryphon Networks is the worldwide leader in contact governance solutions, providing technology solutions to many of the largest sales and marketing organizations in the world, including General Motors, Merrill Lynch, Wachovia, Citi Group and John Hancock. These solutions, coupled with a company's internal business policy, assist organizations in opening doors to maximize and enhance customer contact in the face of regulatory restrictions today, delivering measurable business, financial and operational benefits.
The Business Analyst will define how Gryphon's services and tools will be used within the client's business environment. The Business Analyst will define the client's business objectives for customer privacy compliance and communication preferences and translate them into solution requirements. The Business Analyst will work with the Senior Project Manager and PMO team to deliver large engagements. The Business Analyst will also work with CSO team to document requirements and create work orders for existing client enhancements. The Business Analyst will also work with the Sales team to match client requirements to Gryphon products, document a proposed solution, create statements of work and close sales.
Qualifications:
- Business analysis in a software development and product implementation environment
- Document project requirements, functional specifications and scope
- Create process descriptions and diagrams that depict current business processes and proposed Gryphon solutions
- Document functional and reporting requirements
- Document risks, issues, and changes to project scope
- Track and escalate project risks to resolution
- Proven experience managing client expectations
- Proven experience managing cross-functional teams
- Coordinate internal teams and client organizations
- Work independently to build customer relationships ensuring a high level of customer satisfaction
- Act as product expert to give product demos and support user acceptance testing
- Support sales team to rapidly close sales opportunities
- Provide onsite and remote product knowledge and technical assistance during pre-sales opportunities
Skills:
- Ability to match client requirements to Gryphon product offerings
- Ability to balance client needs and Gryphon needs to define the best solution to meet both parties' requirements
- Outstanding ability to listen and really "hear" the customer
- Strong interpersonal, written and oral communication skills
- Excellent technical document skills — especially in documenting requirements, process flows and high-level solution diagrams
- Excellent presentation skills in order to present solution back to the client and to internal teams
- Capable of building relationships in customer organizations
- Strong time-management and organization skills
- Demonstrated skills in problem analysis and resolution
- Ability to work in an environment requiring flexibility, minimal direction
- Ability to manage multiple projects
- A good understanding of marketing processes and customer privacy is a plus
- Proactive, motivated, organized, and works well within a fast-paced group
- Strategic, cross-functional, thinker
- Familiarity with Oracle, and SQL Server platforms
- Familiarity with Software as a Service (SaaS) concepts
- Familiarity implementing distributed architecture solutions and service-delivery models
Requirements:
- A minimum of 5 years of IT industry experience
- A minimum of 5 years of experience as a Business Analyst
- Excellent written and verbal communication skills
- Excellent organizational, time-management and interpersonal skills
- 25% to 50% travel required — including travel to Canada
Career Level: Experienced non-manager
Minimum Education Level: Bachelor's Degree — MBA preferred
Industry Classification: IT Software Systems & Design
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Title: Senior Account Manager
Norwood, MA
Gryphon is looking for an Senior Account Manager who will be responsible for farming existing enterprise clientele. The Senior Account Manager manages and executes account plans for assigned enterprise clients. Works in tandem with the Enterprise Account Manager to develop and implement account strategies, with a primary focus on new business development within the existing client-install base. Works with key customer contacts on such items as system enhancement requests, product and service up-sell/cross-sell opportunities. This individual provides accurate opportunity pipeline forecasts to management, as they relate to individual and departmental goals. Works closely with Enterprise Account Manager (Production Support Representative) to leverage client relationships to drive new business revenue.
Qualifications:
- Education or professional experience equivalent to a BA/BS in Management or Communications
- At least 6 years of prior/related experience in Sales and Account Management with enterprise customers
- Ability to develop immediate strong client relationships
- Experience managing in service bureau, managed services, and hosted-solutions business model
- Experience in Risk Assessment (Asset)
- Experience in Project Management (Asset)
- Bilingual (Asset)
Duties and Responsibilities:
- Develop and leverage relationships to identify and close new business opportunities within existing client accounts.
- Meet or exceed account goals set by management
- Work in tandem with the Enterprise Account Manager to provide excellent customer service to existing clients and establish referral business.
- Acts as Client Advocate on all matters related to:
- Product Roadmap
- Client requests for system/product enhancement
- Contract renewals
- Up-sell/cross-sell opportunities
- Work in tandem with the Project Management Office to understand client requirements
- Prepare, deliver and present collateral and proposals required in the development of new business opportunities.
- Maintain account tracking information via the internal CRM tool for all sales pipeline-related information, to include (but not limited to): contact generation, appointments and opportunities (progression through the funnel).
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Title: Inside Sales Representative
Norwood, MA
Position Description:
As an Inside Sales Representative, you will handle telephone, email and Web-based interaction with prospective Gryphon customers. In this internally based position you will respond to sales inquiries, prospect for new customers, and close business. In addition to your sales responsibilities, you will also work with Gryphon's enterprise sales team to develop new leads and close business. As an inside sales representative you are responsible for forging the expansion of the corporate account base while maximizing your personal earnings.
Position Responsibilities:
- Achieve assigned revenue target by selling Gryphon's complete line of services
- Answer incoming calls and emails in relation to sales questions
- Perform outbound email and telephone prospecting campaigns based on internal and external lists
- Contact existing customers to obtain referrals
- Contact existing customers to cross-sell complementary products
- Work with CRM business partners to drive revenue
- Investigate potential vertical markets and prospect in these markets
- Coordinate with field Enterprise Sales Representatives
- Respond to inquiries from CEO, President, VP Sales and VP of Biz. Dev. as required
- Work with the Marketing Department to develop and execute direct-mail and email campaigns
- Track sales processes and develop revenue forecasts in Oracle On Demand (Siebel)
- Provide management with quarterly revenue commitments
Position Requirements:
- BA/BS required, preferably in a technical field
- Minimum 3–4 years quota-driven inside sales experience
- Experience selling into financial-services companies (banks, insurance, and investments)
- Experience with CRM/Contact Management Systems (Siebel, SFDC, ACT, etc.)
- Professional and polished demeanor
- Exceptional interpersonal, critical thinking and communication skills
- Proficient with Word, Excel and PowerPoint
- Excellent written and verbal communication skills
- Effective phone presence
- High energy with a positive attitude
- Strong work ethic with a "make it happen" attitude
- Work well in a fast-paced team environment
- Willing and capable to dial a large volume of outbound calls
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